Care Hero is a Hellohire alternative built for home care. Caregivers do the AI interview by phone, any time, without a computer or a scheduled video call.
At four agencies using Care Hero, the median applicant finished the phone screen between 13 minutes and 2.6 hours after applying (Care Hero data, each agency's period below). This guide explains what each type of hiring tool does, where Care Hero fits, and what changed at a Home Instead and a BrightStar Care office. It is written by Care Hero, which builds AI phone screening for home care agencies.
What are the best Hellohire alternatives for home care agencies?
The right choice depends on which part of hiring you want to fix. Agencies that look at Hellohire usually compare three kinds of tools:
- Interview scheduling and outreach tools. Hellohire's public listings on G2 and Capterra describe text and email invitations, automatic interview scheduling with reminders, and live video interviews. This fits a team that wants to run every first interview itself, on video.
- Applicant tracking systems such as Hireology or ApplicantStack. They hold job posts, applicants and onboarding. Most agencies keep their ATS whatever screening tool they add.
- AI phone interviews such as Care Hero. The applicant gets a message within minutes, calls in and does the first-round interview with an AI recruiter. Your team gets the score, recording, summary and transcript.
The biggest difference is how the applicant interviews. With Care Hero it is a phone call they make whenever they are free. There is nothing to install and no time slot to keep.
Why do phone interviews work better for caregivers?
Many caregivers don't have a computer. With Care Hero they finish the interview from their phone whenever they have a free moment: on a break, after a shift or late at night. There is no video call to schedule and no link to open on a laptop.
Care Hero meets caregivers where they are, so they interview on their own time. At Michael Boyd's three Home Instead offices, 45% of AI phone interviews happened before 8 a.m., from 4 p.m. or on weekends (Care Hero data, Dec 19, 2025 to Nov 9, 2026, Central time). Those are hours when nobody is at the recruiting desk.
What does each type of caregiver hiring tool do?
Many agencies use more than one of these. Care Hero handles the first-round interview and hands the result to your team. It does not replace your ATS.
How fast can applicants be screened with Care Hero?
In minutes at three of the four agencies below. Speed matters because an applicant who hears nothing for a day often takes another job.
Each agency sets its own questions and scoring. The AI asks them the same way every time, day or night.
What changed for Home Instead and BrightStar offices with Care Hero?
Michael Boyd owns three Home Instead offices: Owasso and Vinita in Oklahoma, and Round Rock in Texas. Before Care Hero, applicants waited about 24 hours for a phone screen, on weekdays only (the offices' January 2026 estimate). With Care Hero the median is 24 minutes (Care Hero data, Jun 1 to Oct 17, 2026). The offices have hired 200 caregivers through Care Hero (hires marked in Care Hero, Dec 19, 2025 to Nov 2, 2026).
Home Instead, Oklahoma and Texas“...my business grew a lot over the last six months.”
BrightStar Care of Greater Chester County in Pennsylvania took 52 days on average from application to hire, and 2 to 4 days to reach an applicant for a phone screen (the office's own figures, Dec 2025 to Mar 2026). With Care Hero, the medians are 11.3 days to hire and 2.6 hours to a phone screen (Care Hero data, Mar 11 to Oct 29, 2026, non-clinical recruitment).
BrightStar Care of Greater Chester County, Pennsylvania“A great improvement for our non-clinical recruitment over the last 4 months!”
Does Care Hero work with Indeed and your ATS?
Yes. Care Hero is not an ATS. It connects to your Indeed account and works alongside ApplicantStack, Paylocity, Hireology and WellSky. Interviews book straight into Google Calendar or Outlook, and you can add website, career-fair or walk-in candidates by hand.
How do Care Hero's AI phone interviews work?
Every applicant gets a message within minutes of applying and calls in when it suits them, 24/7. The AI recruiter asks your screening questions and scores the answers against your criteria. You set an automatic score threshold. Applicants above it go straight to interview scheduling. Below it, your recruiter reviews the scores and decides, so HR can focus on the right candidates. Here is a real first-round interview.
Turning Availability into a Clear Schedule
Hear the AI make sense of changing availability, confirm the details, and ask the next useful question.
- Experience
- 10 years, in homes and facilities
- Hours wanted
- 40 hours a week
- Availability
- Monday to Saturday 9 a.m. to 5 p.m., possible overnight 11 p.m. to 7 a.m., no Sundays
- Shifts accepted
- 4-hour and 12-hour day shifts, 12-hour night shifts
Read transcript
00:00 · Care Hero
Hi there! Thanks so much for taking the time to speak with us today. My name is Alex and I'm an AI recruiter
00:06 · Care Hero
Just so you know, this call will be recorded so our team can review. Does that sound good?
00:12 · Candidate
Yes.
00:12 · Care Hero
Great, thank you. How many years of caregiving experience do you have, and what types of settings have you worked in?
00:20 · Candidate
Ten years. I've done home, and I've done facilities.
00:25 · Care Hero
Great. How many hours are you looking for per week?
00:29 · Candidate
Forty.
00:32 · Care Hero
Forty hours per week, thank you. What days and times can you reliably commit to working? Please share your availability for each day of the week.
00:45 · Candidate
I can do nine to five, every day or is there night shift? Eleven to seven.
00:58 · Candidate
No Sunday.
00:59 · Care Hero
I have Monday through Saturday, nine AM to five PM, with possible overnight availability from eleven PM to seven AM, and no Sundays. Is that correct?
01:10 · Candidate
Yeah.
01:11 · Care Hero
Thanks for confirming. Which types of assignments are you willing to accept: four-hour shifts, twelve-hour day shifts, twelve-hour night shifts, and live-in shifts?
01:23 · Candidate
Hour day fifth and twelve hour shift.
01:29 · Care Hero
Thank you. Just to confirm, are you willing to accept four-hour shifts and twelve-hour day shifts?
01:36 · Candidate
Yes.
01:37 · Care Hero
Are you willing to accept twelve-hour night shifts or live-in shifts?
01:43 · Candidate
Yes. I can do twelve hour night too.
01:46 · Care Hero
I really appreciate you taking the time to chat with us, it was great speaking with you.
01:51 · Care Hero
Thanks again, and have a wonderful day!
01:54 · Candidate
Thank you.
What happens on the call
- 01
The AI introduces itself. It says it is an AI recruiter and that the call is recorded.
- 02
It asks screening questions. Experience, availability, hours, shift types and skills like lift training or dementia care.
- 03
It follows up when an answer is unclear. Lift training? It asks: manual lift, electric lift or both.
- 04
It reads your schedule back to you. You confirm or correct it before the call ends.
- 05
Your team gets the results. Every candidate is scored against your criteria. Those who clear your score book their own interview time.
Real interview recording, edited for length. Candidate and agency names have been removed. Original voices and responses are preserved.
Your turn
Try the AI interview.
Step into a caregiver's shoes and talk to our AI.
What should you do next?
Look at how long your applicants wait for a first conversation today. If it is a day or more, that is where a phone interview helps first.
For your agency
Bring Care Hero to your team.
Book a 20-minute intro call to talk about your hiring needs.
Home Instead: results from three Home Instead franchise offices owned by Michael Boyd (Owasso and Vinita, OK; Round Rock, TX). 200 hires: hires marked in Care Hero, Dec 19, 2025 to Nov 2, 2026. Screening speed: Care Hero data, Jun 1 to Oct 17, 2026. After-hours share: Care Hero data, Dec 19, 2025 to Nov 9, 2026. Before: the offices' January 2026 estimate. BrightStar Care of Greater Chester County: results from one BrightStar Care franchise office, non-clinical recruitment. Before: the office's own figures (Dec 2025 to Mar 2026; 52 days is an average). Time to screen and time to hire: Care Hero data, Mar 11 to Oct 29, 2026. Integrity In-Home Care, Portland, OR: Care Hero data, Sep 26 to Oct 29, 2026, small sample. AccuCare Nursing & Home Care, Middletown, NY: Care Hero data, Jul 21 to Oct 29, 2026. After hours = before 8 a.m., from 4 p.m. or weekends, local time. Hellohire details come from its public G2 and Capterra listings (Nov 10, 2026). Individual results vary. Home Instead and BrightStar Care are registered trademarks of their owners.