What changed: caregivers are staying on
Early turnover, the share of new hires and rehires who left before completing their first two shifts, fell from 54% to 19% between June and September 2026. Hiring caregivers who fit the role the first time means fewer empty shifts and less time re-recruiting for the same position.
The turnover figure covers the eight hires who were still within their first 90 days during this period.
“A great improvement for our non-clinical recruitment over the last 4 months!”
Hiring grew at the same time
From June to September 2026 the office hired 51 non-clinical caregivers, an average of 12.8 a month. Between October 2025 and May 2026 it averaged 5.4 a month.
Active non-clinical caregivers grew from a quarterly average of 36 in Q1 to 50 in Q3 2026, so the team is growing, not just hiring.
How the screening works for this office
Care Hero contacts every applicant within minutes, around the clock, using the office's own questions and scoring rubric. Recruiters receive a summary, score and recording for each completed interview.
Between June and September 2026, 44% of AI phone interviews took place after hours (before 8 a.m., after 4 p.m. or on weekends, Eastern time). The median applicant completed a phone screen 2.6 hours after applying, across 320 applicants.